Queensland Accessing Interpreters Working Group (QAIWG): QAIWG is made up of community organisations and peak bodies advocating for the provision of high quality language services and equitable access to culturally responsive services in  Queensland since 20087.  The Queensland Council of Social Services (QCOSS) continues to provide support to convene the working group with the current Multicultural Policy Officer Kamil Shah providing excellent support to the working group.

QAIWG hopes the information presented in the following reports “A Matter of Interpretation” The case for access to high quality accredited interpreting and translating services and cultural competence in Queensland services working with culturally and linguistically diverse people, and “Still a Matter of Interpretation” provides clear guidance for the future use of interpreter services in Queensland.

A Matter of Interpretation – December 2008

Still a Matter of Interpretation – October 2012

QCOSS in conjunction with the QAIWG, hosted a webinar to assist organisations to access and work with interpreters for clients with difficulty communicating in English.  This webinar can be accessed via QCOSS Community Door.  

QAIWG developed a template policy and guidelines on engaging and working with interpreters to provide best practice model how human services can best support access to credentialed interpreters for their clients. These templates provide valuable assistance to organisations to support access to interpreters for clients with difficulty communicating in English. These documents are can be accessed via QCOSS Community Door