AMPARO Advocacy has produced three fact sheets to provide information about working with interpreters and developing cultural competence.

Australia has a rich cultural diversity and according to the 2016 Census, Australians were born in almost 200 different countries and speak more than 300 languages. However this diversity is not reflected in rates of service use. These rates are far lower than the national rate. AMPARO has observed that when services do not have a culturally inclusive practices people from CALD backgrounds with disability:

•   May not know of what supports and services are available
•   Miss out on essential services or receive inappropriate or inadequate levels of support
•   Suffer long term impacts on their health and well-being, and ability to participate in community

Australia has witnessed lower and decreasing economic participation by people with disability and their carers generally. “Rates of service use for people from a NESB with disability are only 11.7%, less than half of that of the national rate of 34.9%. These inequalities are even more acutely experienced by people with disability who are Indigenous or who were born in non-English speaking countries.”

 

AMPARO Advocacy has produced the following fact sheet on how to develop Cultural Competence:

The availability of language services for people from a CALD background is an essential element to providing equitable access to information, services and support for people with a disability and their families.

Download:  What is cultural competency

 

AMPARO Advocacy has produced the following fact sheet on Working effectively with interpreters:

Human service organisations are recognising the need to enhance supports provided to people from culturally and linguistically (CALD) diverse backgrounds with disability.

Self-Assessment can lead to the development of:

•   A service system that is responsive to the needs of people from CALD backgrounds with disability which can deliver equitable outcomes for them regardless of their cultural and linguistic backgrounds.
•   A strategic organisational plan with clearly defined short-term and long-term goals
•   Measurable objectives
•   Identified fiscal and personnel resources
•   Enhanced participation by people with disability and community partnerships

Self-assessment can also provide a vehicle to measure outcomes for personnel, organisations, population groups and the community at large. Self-assessment is as an ongoing process, not a one-time occurrence.

It offers organisations and their personnel the opportunity to assess individual and collective progress over time.

Download:  Working with an Interpreter

 

AMPARO Advocacy has produced the following fact sheet on Cultural Competence Assessment:

Human service organisations are recognising the need to enhance supports provided to people from culturally and linguistically (CALD) diverse backgrounds with disability. The Australian Bureau of Statistics data shows that 12.1% of Queenslanders with disability speak a language other than English at home, however only 2.6% have been accessing disability services in Queensland.

Download:  Cultural Competence Self Assessment